The critical elements for a competitive edge in any industry are speed, flexibility and quality. An organization's processes must be geared to meet these requirements of operating in a dynamic business environment. Managing process improvements is a daunting task due to the high overheads of implementing change, and organizations need expertise and guidance to lead them through the ramping up period.
Quantilus works with client organizations through ongoing training, mentoring, and management assistance to ensure successful introduction of new methods, to achieve continual improvement of products, processes and services.
Quantilus also supports clients during often-painful process transitions – whether to a different group within the organization or to an offshore vendor.

Quantilus process consultants provide expertise in diverse areas, including:

• Eliminating non-value-added process steps
• Automating manual processes
• Improving productivity
• Creating new project implementation strategies
• Process Diagnostics

Quantilus process experts guide clients through methodology implementations and act as tool mentors and trainers to smoothen the learning curve. Our qualified and certified team of professionals will customize standard frameworks to best suit your requirements and enable your technology group to own the process and capitalize on their knowledge. Standard frameworks that Quantilus has extensive experience with include:

• Rational Unified Process (supported by the Rational Suite of tools)
• Six Sigma
• CMM

Enterprise-scale system implementation projects (ERP systems like SAP and Oracle are prime examples) provide a perfect opportunity for companies to revamp their business processes. Quantilus teams bring to the table experience with and a vast knowledge of the process-level best practices associated with each system. We can guide you through the process of identifying the areas where the ROI for change is the highest by comparing the benefits of change to the costs of system customization. We also try to recommend changes that will bring immediate benefits without requiring any system-level changes.

Minimizing operational costs is a key requirement in today’s business environment. Outsourcing or offshoring back-end processes can drive down costs, but there are significant setup issues, ramp up requirements, and monitoring overheads that need to be managed. Quantilus teams work with clients to make the BPO transition cost-effective and relatively hassle-free.

Outsourcing Services

Quantilus provides the following services to clients looking to outsource processes to a vendor, whether in the US or offshore:

• Vendor review and vetting: We have a highly experienced team of industry professionals and university professors who vet prospective vendors and rate them on a scale that is relevant to the client. Our teams in India and the US periodically visit the major BPO vendors in order to assess their readiness for new projects and their success rate with existing ones.
• Vendor Negotiations: Through our extensive experience, we know how much certain services should cost. It is essential that companies have a baseline to negotiate from, and we provide that. Our on-the-field knowledge also makes our representatives very useful allies at the negotiating table.
• Vendor Management: Leave handling vendor issues to us. Quantilus account managers oversee all vendor projects and provide issue resolution and escalation services as required.

Offshore Setup Srvices

If you do not wish to utilize a third party vendor but instead want to explore setting up your own offshore operations center in order to take advantage of lower infrastructure and labor costs, Quantilus provides the following services to help:

• Location Search and Negotiation: Our onsite teams have developed relationships with reputed large and medium property developers and agents in all the major Indian cities. We will work with you to determine your specific needs and vet all the available alternatives. We also help negotiate lease and purchase agreements for the properties.
• Infrastructure Setup: Phones, Computers, Internet Connections, Electricity, Car services, Local permits – use our strong local expertise for anything you need to get rolling as soon as possible.
• Recruitment Services: Quantilus has pre-existing relationships with professional and educational institutes – allowing you to easily build up a highly qualified staff, fast. We also have a strong recruiting network in the US and India to identify and recruit management resources

Ramp-up Services

Whether a client decides to outsource to a third party vendor or to set up an offshore unit, the most critical part of the project is to transition the business processes over to the new group of workers. The faster the new group becomes productive, the faster cost savings are realized. As such, Quantilus provides the following services to help the newly created teams get up to speed:

• Training and Mentoring: Qualified trainers study the current process and create training material. Training is imparted through multiple channels – classroom sessions, web delivery, and individual handholding.
• Quality Control: Our QA/QC teams put processes in place to ensure that the quality of your processes doesn’t suffer during the teething phase of the rollout. Strict Quality controls are put in place initially, and are gradually eased as the teams get more proficient.

The recent introduction of stringent audit guidelines (Sarbanes-Oxley in the US, Basel II in Europe) has made it imperative for firms to document and track every step of the software development process. Testing frameworks and change management processes need to be implemented and audit trails need to be maintained for all modifications. We guide client IT groups through this tricky maze by recommending best practices and putting the required frameworks in place in a practical manner, without over-encumbering the process.
Quantilus consultants are experts at customizing standard SDLC frameworks (like RUP) to best suit a client's compliance requirements. Our consultants have worked extensively on defining software development and implementation processes, and they use this knowledge and experience to the fullest in the new era of increased controls.
Our teams not only understand internal IT controls, but they have focused, in many cases exclusively, on working with organizations seeking to truly affect change within their organization's culture and support mechanisms. We ensure that there is a continued, proactive assessment of risk and controls.
Based on our experience with Sarbanes-Oxley compliance at multiple clients, the Quantilus team has developed a software toolkit to help companies manage the controls testing and reporting process. For more information, please visit the Baton website.

Every major enterprise-scale project results in process changes - be it a change to the way things are done, people are managed, or an operation is structured. Managing these changes and overcoming the inherent resistance to change is critical to the success of all projects. Quantilus project teams are fully cognizant of this aspect throughout a project implementation, and we focus on change management from the very initiation.
Our mentoring and training services help users get acquainted with new processes. Wherever feasible and required, we also set up an onsite support team that will sit with individual users and walk them through the changes. We also provide offsite helpdesk services with extremely quick turnaround times. All of these efforts are essential to increase user comfort levels and to speed up adoption timeframes.
To deliver true change we will not only equip clients with leading methodologies and supporting technologies, but also focus on providing continuous knowledge transfer from our team members to the corporate champions throughout every step of the project. Over 95% of our change management assignments show a return on investment within the project's actual life cycle.