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Case Studies
Key Domain Areas
Home Building Publishing Insurance Sports Entertainment Television/Cable
Legal Hotels and Hospitality
FinanceE-Commerce Retailers
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BPO Services Setup
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- Home Building
- BPO Service Setup
| Problem Definition:
The Operations group of a major Homebuilder company wanted to cut helpdesk costs and improve overall service levels.
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| Problem Solution:
Quantilus helped identify and vet offshore vendors who provided helpdesk services – our offshore teams visited each facility and provided in-depth assessments of resources and capabilities for each vendor. We subsequently worked with the management to negotiate the lowest costs for our client while maintaining high service levels. Once the deal was finalized, the Quantilus team trained the vendor’s resources and provided backup and shadow support for the ramp-up period.
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- Publishing
- BPO Services
| Problem Definition:
A Top notch Publishing LLC were expanding into offshore development center with cost driven, expert technical and process management requirements.
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| Problem Solution:
The Quantilus team helped to develop Service oriented architecture and technology based on Microsoft’s .NET. This help to provide a significant infrastructure to expand the client’s development, project and support capabilities along with electronic content production and delivery.
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- Insurance
- BPO Services
| Problem Definition:
An auto insurance company wanted to set up offshore IT support infrastructure in Asia Pacific territory.
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| Problem Solution:
The Quantilus team assessed the client’s network's readiness to deploy the solution, including the current IT infrastructure, security devices, software operations, and security management procedures. We defined and developed the architectural, topological, and functional requirements for the solution, network diagrams, system rules and reports, and sample software configurations for protocols, policies, and features.
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- Legal
- BPO Services in Legal firm
| Problem Definition:
A major legal firm wanted to lower costs and increase flexibility through offshore outsourcing
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| Problem Solution:
The Quantilus team covered the entire spectrum of IT services, including consulting, application development and implementation, and reliable operation.The Quantilus team supported the company from strategy to completion in outsourcing the lower-end aspects of its IT architecture, to reduce costs and increase flexibility. We supported firm in designing the onshore program to avoid the pitfalls unique in ‘off shoring’, and focused on defining the desired outcome clearly.
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